Hard to even have a conversation with friends. Would like to have music at adult pool not be so ridiculously loud. Rented a cabana but tv kept shutting off. Talked to a different person at check out and she refunded 1 day of resort fee. Asked for a refund of resort fees but she said no and just offered late check out. If that is true, how about a little follow up? How long would it have been if I didn’t go back up and just waited for a text like the other lady said I should do. She said Verizon was sketchy in their hotel. Nothing was on my phone and I had received texts and calls from other sources throughout the evening. I waited until 7pm (had my 85 year-old -mother with me who needed to have a place to rest) asked to speak to manager and they said they had tried to call and text me, said room was ready at 5:15pm. At 5pm, stood in line for 30 minutes to inquire again and was told “your just going to have to wait until we text you”. At 4:30 stood in line for 20 min and asked if ready but no. Was told they were running behind since the hotel was sold out and they would text me when ready and at that point give me a key. Have been coming for past 3 years and had no problems until this year.
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